Frequently Asked Questions

My audience size is too small. Why?
Once you've created your Super Video Audience, you'll be able to see how many people are inside on the "Audiences" page inside your Face...
Wed, 28 Apr, 2021 at 9:05 PM
How often are Super Video Audiences updated?
Once you've created your Super Video Audience, ConnectVideo won't just include your existing videos... it will also check your Facebook and/or Ins...
Wed, 28 Apr, 2021 at 10:15 PM
What videos are supported by ConnectVideo?
When using ConnectVideo, you have the option to select a Facebook Business Page and/or a Instagram Business Profile. When creating your Super Video Audience...
Tue, 25 May, 2021 at 10:18 AM
How do I use my Super Video Audience?
Super Video Audience is just what we call an Engaged Custom Audience created from your video views. The Super Video Audience automatically selects all your ...
Wed, 28 Apr, 2021 at 9:34 PM
My Instagram Page doesn't show up. Why is that?
If an Instagram account does not show up from the selection, it may be due to the fact that you have no connected your Instagram account to your Facebook pa...
Fri, 7 May, 2021 at 5:06 PM
Is ConnectVideo compatible with my Mac or PC?
ConnectVideo is 100% cloud-based. It works with all modern browsers regardless of which type of device or operating system you use. PC, Mac, Chromebook -- a...
Wed, 12 May, 2021 at 11:16 AM
Why do I need ConnectVideo? Can’t I just use the Facebook™ Ad Manager?
ConnectVideo gives you options that are not readily available within Facebook™’s Ad Manager or Business Manager. You’d need to hand-code a custom tool that ...
Wed, 12 May, 2021 at 11:17 AM
How does ConnectVideo work?
It’s simpler than you might think! ? First of all, you'll publish videos on your Facebook™ page and/or Instagram™ business account as usual. Th...
Wed, 12 May, 2021 at 11:17 AM
What makes ConnectVideo different from other tools on the market?
There’s nothing in the market today that’s even slightly similar to what ConnectVideo can do for you. If you want to run profitable retargeting ads in 2021 ...
Wed, 12 May, 2021 at 11:17 AM
Do I need ConnectRetarget or any other tool to use ConnectVideo?
No, ConnectVideo is a standalone tool. You absolutely don't need to use it in combination with ConnectRetarget, ConnectExplore, or any other too...
Wed, 12 May, 2021 at 11:17 AM