Lookalike Audiences are a way from to reach new people who are likely to be interested in your business because they're similar to customers you care about.
You can base your Lookalike Audience based on a custom audience, which means you'll be able to target people who Facebook believes are similar to the people inside your custom audience.
You can use ConnectRetarget-audiences to create lookalike audiences as well.
Once you've created an audience using ConnectRetarget, you can create such a lookalike audience inside your Facebook Ads account.
You'll find instructions how to create a lookalike audience here.
How to get your support tickets resolved faster
Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...
1 - If you have screengrabs, please include them. A picture is worth a thousand words.
2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to https://www.useloom.com/)
3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)