Did you know that you have the ability to export all your data from your Connectio account?
Here is a quick guide to show you how.
Access your profile from the upper-right-hand corner of the screen, under the drop-down menu where it says, "Welcome [Your Name]".
Towards the bottom of the fields on your profile, you will see a section that says "Download Your Data". Next to it is a button that says "EXPORT MY DATA." Click on this.
From there, Connectio will create a .zip file based on all the data within your account. Once it has been generated, you will receive an email with a download link, which you can then access to receive the data you requested.
How to get your support tickets resolved faster
Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...
1 - If you have screengrabs, please include them. A picture is worth a thousand words.
2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to https://www.useloom.com/)
3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)