All you need to do in case you want to disconnect or switch your Facebook Account is to 1st make sure you are logged in on the other Facebook account in your browser then follow the steps below:

Step 1. Head over to your profile by clicking your name on the upper right. Then click on “General Settings”

Step 2. You will be seeing a page like this when you are on General Settings. Just click on “Disconnect From Facebook”.

Step 3. You will be prompted by a page that looks like this after you refresh your browser and all you need to do is click on “Connect with Facebook’.

Step 4. Click “Continue” on the next page.

Step 5. Click on “Continue as …” or you can click on “Log in to another account” if you are not seeing the Facebook account you are trying to link to.

Step 6. Select the pages you want to use with Connectio and then click “Next”.

Step 7. Grant all permissions to Connectio otherwise Connectio may not work properly, then click “Done”

Step 8. On the next page click on “Ok”.

Congratulation! You’ve successfully linked Connectio to Facebook

You might be wondering if you can safely switch between personal and business accounts using this step and the answer is YES! 

How to get your support tickets resolved faster

Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...

1 - If you have screengrabs, please include them. A picture is worth a thousand words.

2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to

3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)