This guide will provide the step by step process you need to add ConnectRetarget tracking code / PowerPixel on any Website.


We've recorded video instructions for those who prefer a visual explanation:


Step 1 - Setup Tracking Pixel


The integration process starts of from ConnectRetarget where you will be first creating a PowerPixel.


The PowerPixel enables in tracking user activity on a Website .


To create the PowerPixel, login in to ConnectRetarget dashboard and navigate to Audiences > PowerPixels > Add New. 

When you are inside, ConnectRetarget will ask you to select the Facebook Ad account and a name for the PowerPixel you will be creating.

Once you clicked the 'Save powerPixel & Generate Code' it will show the code. If you already have a Pixel on your site, please select the checkbox below. This is important as ConnectRetarget will create a different PowerPixel if your site already has a Facebook Pixel in it or you want to run both simultaneously. 

Now click  “ Update PowerPixel” . Copy the code generated which you will need to paste in Website.

Step 2 - Integrate PowerPixel in Website


Now you need to add the PowerPixel code inside your Website page.


Typically, the PowerPixel is added just above the </body> tag in any website

Step 3 - Test the Integration

To test whether the PowerPixel has successfully been implemented, you need a Chrome Extension, FB Pixel Helper ( Link -FB Pixel Helper)


Once you add it in chrome, go to your Website page and click the FB Pixel Helper from the chrome top right sidebar. It will than show you whether your PowerPixels are added or not.


Step 4 - Create Audience


Now as you have setup the PowerPixel on Website site, you can create unique audiences out of them. Login to ConnectRetarget Dashboard and navigate to Audiences > Create Audience. 

Here you can filter the audience based on different criteria such as time on site, page scroll, traffic source and more. Once you have created the type of audience you want, click “ Create Audience” and this audience will be created and is uploaded on Facebook Ad.


You can now find your newly created audience in ConnectRetarget> Audiences >Manage  and also in Facebook Ads Manager > Tools > Audiences.


Now you can create any type of ads targeted for this new created Audience.

How to get your support tickets resolved faster

Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...

1 - If you have screengrabs, please include them. A picture is worth a thousand words.

2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to

3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)