Connectio is getting the data from the Facebook API. Connectio relies on multiple permission to get and send data to Facebook. Missing any of the permission will prevent Connectio from processing the data.

Please note that Connectio will not make any changes to your Facebook account and is 100% compliant with Facebook's Terms and Conditions.

How to get your support tickets resolved faster

Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...

1 - If you have screengrabs, please include them. A picture is worth a thousand words.

2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.

We recommend a free service called Loom for creating these videos. (this is a link to

3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)