To start using iContact together with ConnectAudience, you will need to complete a few easy steps first.

1 - Login to your iContact account.

2 - Create iContact API application ID. Once you have logged in go to to create your iContact API application ID.

3  - Provide a name for the application and a description for the application. This can be any name you want. Click Save. 

 4 - Click the link to “enable the AppID for your account” and select a password. This is the password you'll need to enter into ConnectAudience.

You'll need to select API 2.0. You'll then see your iContact App ID further down on the page.

Please enter that code as the "iContact App ID" into ConnectAudience.

Please enter your iContact login email address as the "iContact Username".

Please enter the password that you've chosen for your iContact application as the "iContact API Password".

How to get your support tickets resolved faster

Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...

1 - If you have screengrabs, please include them. A picture is worth a thousand words.

2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to

3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)