Frequently Asked Questions

How to Export Your Data from Your Connectio Account
Did you know that you have the ability to export all your data from your Connectio account? Here is a quick guide to show you how. Access your profi...
Wed, 7 Apr, 2021 at 6:23 AM
How do I get my Connectio password if I forgot it?
If you forgot your password, follow these steps: 1 - On the login page https://app.connectio.io/login.php, click Forgot Password? 2 - You will be requi...
Fri, 19 Nov, 2021 at 10:30 AM
Why do I need to grant all permissions to Connectio when integrating my Facebook account?
Connectio is getting the data from the Facebook API. Connectio relies on multiple permission to get and send data to Facebook. Missing any of the permiss...
Fri, 26 Nov, 2021 at 6:56 AM
How to Write the Perfect Support Ticket (That Gets Results Fast)
Picture this, you’re super excited to complete your campaign or check how everything’s doing.  Things are going pretty smooth until suddenly… something ...
Wed, 7 Apr, 2021 at 6:24 AM
How to Delete Contacts from Your Connectio Account?
Here's a quick guide on how to delete contacts from your Connectio account. This could be useful in case someone asks "to be forgotten", in l...
Wed, 7 Apr, 2021 at 6:22 AM
Terms of Service Not Accepted
If you have missed accepting the Terms of Service for your Ads Account, you can accept the terms here: https://www.facebook.com/customaudiences/app/tos/ ...
Fri, 7 May, 2021 at 3:59 PM