Frequently Asked Questions

How to get started with ConnectRetarget?
If you're brand new to ConnectRetarget and you're looking to get started, look no further.  Step 1: Before anything, make sure you understa...
Mon, 27 May, 2019 at 1:00 PM
How to create a PowerPixel?
This video will show you how to create a PowerPixel: How to get your support tickets resolved faster Statistics have shown us that the ...
Mon, 27 May, 2019 at 1:01 PM
How to create a custom audience?
The following video shows you how to create a Custom Audience using ConnectRetarget: How to get your support tickets resolved faster Sta...
Mon, 27 May, 2019 at 12:43 PM
How does filter XYZ work?
In the following video, we're breaking down all the filters that ConnectRetarget offers: How to get your support tickets resolved faste...
Mon, 27 May, 2019 at 12:44 PM
How can I exclude specific segments of my audience to see my ads?
In order to exclude a part of your audience, you'll need to create multiple custom audiences and use the "Exclude" filter in your Ad Set tar...
Mon, 27 May, 2019 at 12:46 PM
How do I show ads to my audience?
Once you've created a custom audience using ConnectRetarget, you'll need to create Ads inside your Facebook Ads Manager. In your targeting se...
Mon, 27 May, 2019 at 12:47 PM
My audience is "too small". Why?
Once you've created a custom audience using ConnectRetarget, your audience will be populated inside your Facebook Ads account, inside the "Audie...
Mon, 27 May, 2019 at 12:48 PM
I already have a Facebook Pixel on my site. What should I do?
In case you already have a Facebook Pixel on your site, and you want to use the ConnectRetarget PowerPixel along side that, you can! When copying th...
Mon, 27 May, 2019 at 12:50 PM
How does the PowerPixel work, exactly? (advanced users)
The PowerPixel is essential for ConnectRetarget to work. Without the PowerPixel, you won't be able to use ConnectRetarget's audience filters ...
Mon, 27 May, 2019 at 12:51 PM
Is ConnectRetarget compatible with tools like AdEspresso or Qwaya?
Yes, ConnectRetarget is 100% compatible with AdEspresso and Qwaya.  The audiences created by ConnectRetarget will be just like any other custom audie...
Mon, 27 May, 2019 at 12:52 PM