Step 1. To cancel your active Connectio subscriptions, click on your name on the upper right side.

Step 2. Then click on Manage Subscription.

Step 3. Choose the subscription you’d like to cancel and click on Cancel Subscription.


If you do not see your subscription, that means you are on our older billing service and you will need to contact customer service to cancel your subscription.

We would also like to advise that if you are staying with us, it's better to talk to the team about migrating you over to the new billing system as that gives you more control over your account.

For your REFUND REQUESTS or if you may need more information about your billing, please contact us through our support channel and our team will be happy to assist you further!

How to get your support tickets resolved faster

Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...

1 - If you have screengrabs, please include them. A picture is worth a thousand words.

2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.

We recommend a free service called Loom for creating these videos. (this is a link to

3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)