Inside of the Facebook Insights tool, you might have seen something called the Affinity score.


Various people asked us to include that into ConnectExplore as well.


Unfortunately, Facebook does not provide that data in their API, which simply means we don't have access to that information.


In other words, the affinity score cannot be added into ConnectExplore.


How to get your support tickets resolved faster


Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...


1 - If you have screengrabs, please include them. A picture is worth a thousand words.

2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to https://www.useloom.com/)

3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)