Facebook has created a Google Chrome plugin called "Facebook Pixel Helper" to help test whether a Facebook pixel is installed correctly on your website.


When you check your site that has the ConnectRetarget PowerPixel installed, you'll notice it shows many pixels.


That's completely normal, and exactly the expected behavior.


The PowerPixel tracks all kinds of behavioral data. Every "data point" will be sent over to Facebook separately. For example, when your visitor scrolls to 25% of your page, it triggers another Facebook event. Same for 50% and 75%. 


To track how long they've been on your site, we're sending over an event every 20 seconds, which means the longer your visitor is on your site, the more Facebook events will be send over.



How to get your support tickets resolved faster


Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...


1 - If you have screengrabs, please include them. A picture is worth a thousand words.

2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to https://www.useloom.com/)

3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)