When you're adding the PowerPixel to your website, you'll need to replace your existing Facebook pixel.
Don't worry though! All your existing audiences will stay in place as usual, since our PowerPixel is essentially the same as your existing pixel, along with an extra "layer of data" (we're sending extra behavioral data over to Facebook).
In case you're interested to read more background about how the PowerPixel works, have a look here (for advanced users).
How to get your support tickets resolved faster
Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...
1 - If you have screengrabs, please include them. A picture is worth a thousand words.
2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to https://www.useloom.com/)
3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)