ConnectRetarget is created for Facebook retargeting on the Facebook Ads platform only.
This means that it's not possible to use this for your AdRoll or PerfectAudience account, for example.
In case you're using tools to manage your Facebook Ads account (like AdEspresso or Qwaya), it is compatible.
How to get your support tickets resolved faster
Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...
1 - If you have screengrabs, please include them. A picture is worth a thousand words.
2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to https://www.useloom.com/)
3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)