This article will teach you how to integrate ConnectLeads with Upviral. 


Prerequisite:

  • Upviral account with API Access - Upviral PRO, Upviral Business, Upviral Premium. Upviral Starter does not have access to the API, please upgrade your plan should you want to use the Upviral API.


Step 1. Login to your Connectio account, then go to your profile and select “Autoresponder”.



Step 2. Click on “Add New” on the next page



Step 3. On the “Autoresponder”, click the drop-down box and select Upviral on the list.



Step 4. Login to your Upviral account and go to your profile, then go to the “API Key” tab



Step 5. On the API Key tab, click “Copy” to copy the API Key.



NOTE: You have an option to use the existing API or generate a new one. To generate a new key, click on “Generate new API Key”.


Step 6. Go back to Connectio and paste the Upviral API Key on the “UpViral API Key” box.



Step 7. Nominate a name for your autoresponder, e.g Upviral, and then click on “Save” to save your progress. 




Step 8. If you got the message below, you have successfully integrated ConnectLeads with Upviral.


 



How to get your support tickets resolved faster


Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...


1 - If you have screengrabs, please include them. A picture is worth a thousand words.

2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to https://www.useloom.com/)

3 - To speed up ticket resolution, follow these useful tips